Training FAQ

We encourage you to pay online to immediately purchase your seat(s) during the registration process. We accept American Express, MasterCard, or VISA. You can then download an invoice which will show as paid.

Note: If you prefer to receive an invoice before paying, you can request an invoice during registration. Please ensure that the company name and address on your account match what you need us to put on the invoice, as subsequent changes may not be possible without cancelling the course registration, receiving a credit note, and re-registering a new payment. Please contact us if you have any doubt.

We will send the invoice to you by email immediately. You then have 7 days to pay either online using one of the cards mentioned above or by bank transfer. Our bank account details and a link to pay online by credit card will be shown on the invoice.

Important: If payment has not been received by the invoice due date, your seat(s) risk being cancelled. 

All bank charges are to be paid by you. 

Yes.

• Credit card: An electronic receipt is issued upon the authorisation of the credit card payment. The invoice will be emailed to you, and you can also download it from My Account > Invoices.
• Bank transfer: An invoice (marked paid), together with confirmation of the course seat(s) will be issued by email immediately.

Discounts are calculated automatically based on your selections. Early bird discounts cannot be combined with the group discount. A 10% group discount is available for purchasing three or more seats on a course at the time of booking.

Yes, BIMCO members are entitled to preferential discount rates.

Please note that if you are signing up a colleague in a different branch or subsidiary, then that company must also be a BIMCO member, or covered by a corporate membership, in order to receive the member discount.

All payments should be made in the invoiced currency. This will be EUR for the majority of EU and non-EU countries, except for courses held in the United Kingdom (invoiced in GBP), Norway (NOK) and the United States (USD).

Fees for training courses taking place in certain EU countries and Norway will be subject to VAT in those countries.

This is regardless of whether the person purchasing the seat(s) on the course is a taxable or non-taxable person, and no matter where the participant assigned to the purchased seat originates from, due to an exception of the reverse charge rule.

Local VAT is charged based on where the training course is held and article 53 of the EU VAT directive applies. The VAT can be reclaimed through the EU refund mechanism.

Just log in to My Account where you can see and download your invoices.

If you cancel your seat on a BIMCO training course, the following refund conditions apply:

Yes. BIMCO Informatique A/S reserves the right to cancel training courses if minimum seat numbers are not met.

Training course participants will have the option to attend the same training at another time or receive a refund.

Yes. BIMCO Informatique A/S reserves the right to reschedule training courses where it is not possible to conduct the training for reasons beyond the control of BIMCO Informatique A/S.

Training course participants will have the option to attend the training on the new date or receive a refund as per the normal cancellation policy.

Yes. BIMCO Informatique A/S reserves the right to update the training programme and/or cancel or terminate it wholly or in part. This can include changes to the time, place, trainer, content, price, and because of any printing errors.

You are still liable for the training fee. Participants are not automatically moved to the next relevant training.

You are welcome to assign your seat to a colleague, but you must inform BIMCO Training by emailing training@bimco.org.

If you are unable to attend, you must always inform us in writing. Send an email to training@bimco.org.

Yes. You may send a colleague to participate instead. Please let us know the name, job title, and email address of the person who will replace you by contacting training@bimco.org.

You can assign your training course seat to another named participant for free up until the training start date. However, please make this request as early as possible.

You can purchase single or multiple seats without knowing the name(s) of participant(s) at this stage.

Seat assignment is available after purchase within My Account > Training. You can assign seats to yourself and/or to other colleagues in the same company. Additional contacts can be added by contacting us at training@bimco.org.

Once assigned, a contact will receive a notification confirming their seat on the course.

Note: If you are registering someone for a different company, such as a subsidiary in another country or you need us to put a different address on the invoice, then please contact us at training@bimco.org before you register as this may affect your member discount or the VAT (sales tax) we have to charge.

Re-issuing an invoice to another company may change the total amount payable.

If you have any questions or require any changes to the invoice, please get in touch with training@bimco.org before registering.

Purchasers are able to generate visa application letters on behalf of the participants they assign to their purchased seats. They can do this from My Account > Training by clicking on the visa letter icon.

Please note that BIMCO will not be able to contact or intervene with any embassy or consulate office on behalf of a participant.

Should your visa application be declined, you can send a request for a full refund of the course fee to training@bimco.org. The request must be made no later than 14 days before the training course start date and must be accompanied by documentation demonstrating that the visa application was lodged in sufficient time to reasonably obtain the visa.